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Help

Frequently Asked Questions (FAQ)

We have compiled frequently asked questions about ordering, payment, shipping, and account management on this page to help you find answers quickly and conveniently. If you can't find the information you need, please contact our team directly—we're happy to assist you.

Order Tracking

How can I check the status of my order?

You can log in and go to the “My Orders” menu to check your order status at any time, 24/7.

Will I be notified when my order is shipped?

Once your order has been shipped, you will receive an email or SMS notification with the tracking number immediately.

Can I view my past order history?

Yes, you can view your complete order history in your user account under the “My Orders” menu.

Payment

What payment methods are available?

We accept bank transfers and offer billing services for corporate clients.

Do you offer cash on delivery (COD) service?

Currently, we do not offer cash on delivery service, but you can make payments through various secure methods.

When will I receive the tax invoice?

The tax invoice will be sent via email or included with the shipment within 3 business days after payment is received.

Payment Notification Process

How do I notify payment after making a transfer?

You can notify your payment through the form on our website or send the transfer proof via Line or the company’s email.

Do I need to send proof of payment?

Yes, please attach the transfer slip and include the purchaser's name and order number for faster verification.

Will late payment notification affect the delivery?

Late payment notification may cause slight delays in delivery. We recommend notifying us on the same day as the transfer for faster processing.

Refund and Return Policy

In which cases can I return products?

You can request a product return within 7 days if the item is damaged during shipping or does not match your order.

How long does the refund process take?

The refund process takes 7–14 business days after we receive the returned product and complete the inspection.

What should I do if the product is damaged during shipping?

Please take photos of the damage immediately and notify our team within 48 hours, including your order number.

Order Management

Can I cancel my order?

If you have not yet made a payment, you can cancel your order immediately through the system. If payment has already been made, please contact our staff promptly.

How can I modify the items in my order?

Please contact our team so a staff member can assist you in modifying your order before it enters the shipping process.

Why did I receive incomplete items in my order?

This may be due to split shipments or packing errors. Please notify our team for verification and assistance.

Editing Personal Information, Password, and Address

Can I change the shipping address after placing an order?

If your order has not yet been shipped, you can contact our team to request an address change immediately.

Will the new address be saved in the system?

The system will remember the most recent address you used for your order for your convenience next time.

What should I do if I forget my password?

Click “Forgot Password” on the login page. The system will send a password reset link to your email.

Where can I change my password?

You can change your password on the “My Account” page after logging in.

Can I change my email or phone number?

Yes, you can update this information in your user account page.

Will the changes take effect immediately?

Your information will be updated immediately once you save the changes.